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Support Manager

Full-Time
Full-Time
Remote
Remote

Requirements

  • Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
  • Speed typing.
  • Understand how mobile apps work (app versions, updates, compatibility with various devices).
  • Understand the nature of subscriptions: renewals, refunds, billing.
  • Stress-resistant
  • Ability to work independently
  • Good time management skills
  • Be a team player

Would be a plus

  • Experience with PayPal/ Stripe or other payment platforms
  • Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
  • Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).

Responsibilities

  • Work with incoming tickets in Zendesk with a focus on billing issues.
  • Provide quality support while adhering to the team’s SLAs and KPIs.
  • Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
  • Test new support channels in the future, e.g. chat support, phone support.
  • Create and maintain the library of saved replies.
  • Collaborate across teams for reporting and bug resolution.
Alena Khutorna — Talent Sourcer

Alena Khutorna

Talent Sourcer

Join our team

Our Benefits

Corporate Events

Corporate Events

Despite being remote-first, we love meeting up in person, so we often organize events in our Gismart hubs

Learning & Development

Learning & Development

Growth is our top priority, so we’ll cover 70% of your professional development courses and 100% of your English language courses

Mental & Physical Health

Mental & Physical Health

We provide health insurance, sports and psychotherapy reimbursement

Time Off Policy

Time Off Policy

18 days of paid vacation, 3 paid personal days, plus 1 day for each year at Gismart

Flexible Public Holidays

Flexible Public Holidays

We have 6 fixed public holidays per year and allow you to pick 5 more whenever you want

Sick Leave

Sick Leave

100% Sick Leave Compensation

Personal Equipment Policy

Personal Equipment Policy

You can use our corporate devices or work on your own laptop and get a monthly depreciation compensation

Remote-First Work

Remote-First Work

Work from home anywhere in the world, in one of our Gismart hubs, or in a coworking space, which we’ll pay for

Gismart is a mobile app developer with award-winning products in Health, Wellness, Utilities & Music and over 1 billion downloads across the globe.

Our apps inspire and empower people to build a healthy lifestyle that’s sustainable and enjoyable

Our Way 
of Working

D

Deliver what matters

"There’s real pride when something we built goes live."

R

Respect and support others

"Whenever I’m stuck, there’s always someone who jumps in to help - no judgment."

I

Initiate and own

"If you give them a task, they’ll not just do it - they’ll think of a better way to solve it."

V

Voice
openly

"I always know where we’re heading and why - no surprises."

E

Execute with quality

"Always aims to improve the product, even when it’s already good."

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you.

Haven’t found a role for you?

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