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Privacy Policy

This website (the “Site”) is operated by Gismart Limited. If you visit our Site, use or contact us, this policy is for you. It’s about how we protect your data and respect your privacy.

We last updated this policy in August 2024. 

Who we are & how to reach us

Gismart Limited, a private company limited by shares, incorporated and registered in England and Wales with company number 10152488 whose registered office is at 151 Wardour Street, London, England, W1F 8WE.

Any reference to ‘us’, ‘we’, ‘our’ or the Company within this Privacy Policy includes all or any of the direct or indirect parent or subsidiary undertakings.

At Gismart we are dedicated to leveraging technology to enhance users’ physical and emotional well-being, foster enjoyment through music and entertainment, and boost productivity and convenience in mobile device usage. 

We believe in the remarkable potential of technology to drive positive change and are committed to the highest standards of privacy and security. As trusted keepers of your personal data, we prioritize transparency and accountability in our data practices, ensuring that you have full knowledge of your data while benefiting from our Site.

Personal Data

“Personal Data” is data that identifies you as an individual or relates to an identifiable individual. Gismart Limited is the ‘controller’ of your personal data. This means we decide how and why your data is processed any time you use our products or services. We go into this in more detail below.

Your data collected by us

As you engage with our Site, we gather personal data through the following means:

Data automatically collected by us: when you access our Site, we automatically procure certain details regarding your engagement and activities within the Site. This may entail specifics about your device, such as its model, operating system, IP address, and data related to your actions within the Site.

Data acquired via cookies: to understand your interactions with our Site better, we utilize cookies and similar technologies. Cookies enable us to retain particular details about you, such as your preferences or previous interactions, thereby enhancing your experience on our Site and delivering tailored content. 

What data we collect

The personal data we collect from you includes:

  • questions, queries or feedback you leave, including your email address, if you contact us;
  • your Internet Protocol (IP) address, and details of which version of web browser you used;
  • information on how you use the Site.

How we use your data

We use personal data in order to: 

  • provide information about our services and products;
  • enhance the Site’s functionality and fulfill your requests, if you contact us;
  • learn from the way you use our Site and make sure our Site is secure;
  • comply with our legal obligations and meet our legitimate interests in maintaining our business.

We’re allowed to use your personal data if it’s necessary for our legitimate interests, provided those interests are not outweighed by your rights nor have any negative impact on you.

How long we keep your data

We will only retain your personal data for as long as it is needed for the purposes set out in this document or for as long as the law requires us to.

We will:

  • keep your feedback data for 2 years;
  • delete access log data which contain your IP address after 120 days, if applicable.

Do any third parties process your data?

Yes. Like many businesses, the personal data we collect may be shared with our technology suppliers, e.g., our hosting provider. We will share your personal data if we are required to do so by law – e.g., by court order, or to prevent fraud or other crime.

We will share your personal data with suppliers when we absolutely need to. If these suppliers are located outside the UK and the European Economic Area (EEA), we take further steps to protect your privacy and make sure that those transfers comply with the law.

We will not:

  • sell or rent your personal data to third parties;
  • share your personal data with third parties for marketing purposes.

Where your data is processed and stored

We mainly store and process your personal data within the UK and the European Economic Area (EEA) and keep it secure on our protected servers. Some of these third parties are located outside the UK and the European Economic Area (EEA). If we ever transfer your personal data outside the UK and the EEA, we take steps to protect your privacy and make sure that the transfers comply with the law.

Security

We prioritize your personal data security. Here’s how we protect it:

  • we use SSL encryption (HTTPS) for secure interactions;
  • our databases are encrypted and stored on secure servers.

If you need to report a data breach or get help, please contact us.

For EU residents, we will notify you promptly if a data breach occurs, as required by GDPR.

Children’s privacy protection

Our Site are not designed for, or intentionally targeted at, children 13 years of age or younger. We do not intentionally collect or maintain personal data about anyone under the age of 13.

Your Rights

You have rights regarding your personal data, including:

  • Access: Request a copy of your personal data.
  • Rectification: Ask us to correct incorrect or incomplete personal data.
  • Objection: Object to how we use your personal data.
  • Erasure: Request deletion of your personal data.
  • Restriction: Ask us to limit how we use your personal data.
  • Portability: Request your personal data in a machine-readable format and transfer it to another entity.
  • Withdrawal of Consent: Withdraw your consent for personal data use at any time.
  • File Complaint: Lodge a complaint with your country’s supervisory authority.

You can contact us to exercise these rights. We aim to respond within one month. We reserve the right to reject manifestly unfounded or excessive requests.

During the process of exercising your data protection rights, we may ask you to confirm your identity. This verification step ensures that you are entitled to access certain information and that the rights of third parties are not infringed upon. If we are unable to verify your request, we will be unable to fulfill it.

How can you manage your data?

If you wish to access, correct, update or delete your personal data, you can do so at any time by contacting us and describe your request in a few words.

Changes to this Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in the law, our data practices, the features of our site, or advancements in technology.

Please review this page regularly for updates. Check the “last updated” date at the top to see if there have been any changes since your last visit. If we make significant changes to this policy that affect your consent, we will notify you.

Privacy Notice for California Residents, US

We don’t sell your personal info to others for money, and we’re not in the business of trading data. But like many online companies, we team up with other parties to handle our ads on different platforms and websites. Sometimes, we may share some basic personal info with them for targeted ads. This might be seen as “selling” or “sharing” under the CCPA. If you want to opt out of this, check out this Privacy Policy on how to protect your privacy.

Opt-Out Provision: even though we don’t make money by selling your personal info, you still have the right to opt out of sharing it with our analytics and advertising partners, as defined by California or other relevant US state laws. You can do this by adjusting your browser settings by reaching out to us directly.

Limitation on Handling Sensitive Information: we only process sensitive personal information when absolutely necessary to provide you with products or access to use Site.

Request for Access: you have the right to ask for access to (i) the personal and sensitive information we have about you and how we use it; and (ii) the categories, sources, and third parties that have received your personal information or to whom it has been “sold” or disclosed in the past 12 months. You can make this request twice a year at no cost.

California Residents’ Rights: residents of California have the right to request, once a year, disclosure regarding any personal information shared with third parties for their separate direct marketing purposes. Even though we do not share information with third parties for marketing, you can reach out to us. Please ensure the subject line reads “California Privacy Rights Request,” and include relevant details such as your name, street address, city, state, and ZIP code.

All mentions of “personal data” in this policy include “sensitive/personal information” as defined by California laws.

Privacy Notice for Virginia, Connecticut, Colorado, Utah, And Nevada, US

We include this section for residents of other US states with privacy laws that may impact them. These privacy laws include the Virginia Consumer Data Privacy Act (“VCDPA”), the Connecticut Data Privacy Act (“CTDPA”), the Utah Consumer Privacy Act (“UCPA”), the Colorado Privacy Act (“CPA”), and the Nevada Privacy Law (“NPL”). This section is intended to comply with these laws by supplementing the information provided elsewhere in the Privacy Policy.

Collection of personal information. We may collect the personal information as described and categorized above. Please note that some of this personal information will be considered sensitive under your state’s legal definition which can vary across different states. The personal information we may collect depending on how you use our Site includes mental or physical health information, racial or ethnic origin, and information about sexual orientation or gender identity.

Use of personal information. We may collect, use, or disclose personal information about US state residents for the purposes described above. 

Disclosure of personal information. We may disclose your personal information to the categories of service providers and third parties identified and described in this Privacy Policy.

Your privacy rights. We generally provide the privacy rights described above to you regardless of your location. Your state may afford you additional privacy rights as noted below. To exercise your right, please see the contact information here or follow the instructions below for specific state rights. We will respond to your verifiable request within the time limit afforded under applicable law. 

Residents of Colorado, Connecticut, Virginia, and Utah have the right to opt out of targeted advertising and sales. Please know that we do not trigger this requirement because we do not sell your personal information for payment.

For users in Colorado, Connecticut, and Virginia, you may opt out of profiling in furtherance of decisions that produce legal or similarly significant effects. While you may still make this request, we do not currently use profiling in this manner.

Nevada provides its residents a limited right to opt out of the sale of personal information. Please know that we do not trigger this requirement because we do not sell your personal information for payment.

Cookies

Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to our Site. Cookies help us learn which areas of the Site are useful and which areas need improvement. Please refer to http://www.allaboutcookies.org/manage-cookies/ for information on commonly used browsers. Please be aware that if cookies are disabled, your experience on the Site may be diminished, and not all features of the Site may operate as intended. 

We only use cookies that are strictly necessary for the Site to function. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Site you are using. We use this information to ensure that the Site functions properly.

To the extent any personal data is collected through cookies or similar technologies, the other sections of this Privacy Policy apply.

How to contact us

We hope all of the above makes sense, and you’re happy with how we use your personal data. If not, please contact us at support@gismart.com.

Or you can contact our Data Protection Officer at dpo@gismart.com or via post to 151 Wardour Street, London, England, W1F 8WE. Please mark the envelope ‘Data Protection Officer’.

If we’re unable to deal with your request in a satisfactory way, you can contact the Information Commissioner’s Office.

Information Commissioner
icocasework@ico.org.uk 
Telephone: 0303 123 1113
Monday to Friday, 9am to 4:30pm