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Support Manager

Full-Time
Full-Time
Remote
Remote

Requirements

  • Written English — Advanced (C1-C2). Ability to create complex step-by-step instructions and handle billing issues while keeping replies clear, structured, and polite.
  • Speed typing.
  • Understand how mobile apps work (app versions, updates, compatibility with various devices).
  • Understand the nature of subscriptions: renewals, refunds, billing.
  • Stress-resistant
  • Ability to work independently
  • Good time management skills
  • Be a team player

Would be a plus

  • Experience with PayPal/ Stripe or other payment platforms
  • Experience with a ticket or chat systems (Zendesk/ Intercom/ Freshdesk, etc.)
  • Genuine interest in the wellness sphere (dance, self-care, face yoga, nutrition).

Responsibilities

  • Work with incoming tickets in Zendesk with a focus on billing issues.
  • Provide quality support while adhering to the team’s SLAs and KPIs.
  • Handle customer complaints and come up with creative solutions in line with Gismart’s support policy.
  • Test new support channels: e.g. chat support, phone support.
  • Create and maintain the library of saved replies.
  • Collaborate across teams for reporting and bug resolution.
Anastasiia Dyshlova — Vacancy Manager

Anastasiia Dyshlova

Vacancy Manager

Join our team

Our Benefits

Corporate Events

Corporate Events

Despite being remote-first, we love meeting up in person, so we often organize events in our Gismart hubs

Learning & Development

Learning & Development

Growth is our top priority, so we’ll cover 70% of your professional development courses and 50% of your language courses

Mental & Physical Health

Mental & Physical Health

We provide medical insurance, 75% coverage for sports, and 70% coverage for psychotherapy

Time Off Policy

Time Off Policy

18 days of paid vacation, 3 paid personal days, plus 1 day for each year at Gismart

Flexible Public Holidays

Flexible Public Holidays

We have 6 fixed public holidays per year and allow you to pick 5 more whenever you want

Personal Equipment Policy

Personal Equipment Policy

You can use our corporate devices or work on your own laptop and get a monthly depreciation compensation

Flexible Relocation Package

Flexible Relocation Package

Gismart offers an extensive relocation package for our employees and their families

Remote-First Work

Remote-First Work

Work from home anywhere in the world, in one of our Gismart hubs, or in a coworking space, which we’ll pay for

Gismart is a mobile app developer with award-winning products in Health, Wellness, Utilities & Music and over 1 billion downloads across the globe.

Our apps inspire and empower people to build a healthy lifestyle that’s sustainable and enjoyable

Our Values

Growth

Growth

The essence of life is curiosity, so we never stop learning, discovering, and growing both as individuals and as a company.

Balance

Balance

The formula is unique for everyone but essential for a fulfilling life.

Impact

Impact

Be a force for good and pay it forward.

Honesty

Honesty

Have the courage to face the truth.

Trust

Trust

Trust is earned when actions meet words.

If you are passionate about mobile app development and want to join a company that’s reshaping the industry, Gismart is the place for you.

Haven’t found a role for you?

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